Online payments are collected and processed via Stripe.
We accept cheque payments and BACS payments. If you wish to pay via these methods, please select ‘cheque payment’ at Checkout and follow the instructions as per your invoice.
If renewal of your Classroom Membership is paid by cheque or BACS, we reserve the right to suspend account access until payment has been received.
We do not offer refunds for Classroom Memberships in the first instance.
If your Classroom Membership auto-renews and you wish to cancel, please email firstname.lastname@example.org up to 14-days after your renewal date to request a full refund of your latest payment.
If you purchase a physical product and you wish to return it, you may do so within 14-days of receipt of the item.
Please email email@example.com and include your order number.
The item must be returned unused and you are responsible for paying for the return carriage.
We do not offer refunds for PDF Download products, such as the PDF Teacher Packs.
If you have further questions, please don’t hesitate to email firstname.lastname@example.org.